CROSSROADSCUSTOM CO.

Last updated November 1, 2026

Terms of Service

Order, payment, pickup and text message terms for Crossroads Custom Company LLC (Crossroads Custom Co.).

These Terms apply to orders, quotes and messages with Crossroads Custom Company LLC (Crossroads Custom Co.), 177 Spring Valley Road, Paramus, NJ 07652 ("Crossroads", "we", "us"). By placing an order or requesting a quote at crossroadscustomco.com, you agree to these Terms.

Orders and design approval

  • You design your order in our online designers or send us artwork for a custom quote. Before you place an order, you review the mockup and approve it. We make your order as approved, including spelling, size, colors and placement.
  • Screen colors and mockups are close representations. Small differences in color and placement between the mockup and the finished product are normal.
  • For custom quotes and embroidery, we send a proof for your approval before production.

Your artwork

You are responsible for making sure you own or have permission to use any logos, images, names, text or other artwork you upload or send us. We may decline any order that we believe infringes someone else's rights or that is offensive or unlawful. You agree to cover any claims that come from artwork you provided.

Prices, deposits and payment

  • Prices shown in our online designers and shop include the options you select. Sales tax is added where required.
  • After you place a custom order, we email a Square invoice. Most custom orders require a 50% deposit before production, with the balance due when your order is ready. Some small orders are paid in full up front. The invoice shows the amount due.
  • Production starts after the deposit is paid. Ready-made shop merch is paid in full at checkout.

Pickup and shipping

  • Local orders can be picked up contactless at our front door in Paramus at a time you book online.
  • Shipped orders go to the address you provide. Please check it carefully. Delivery times from carriers are estimates, and we are not responsible for carrier delays once a package has shipped.
  • Turnaround times shown on our site are estimates that start once your deposit is paid and your design is approved.

Refunds and reprints

  • Custom items are made to order, so we cannot accept returns or refunds for a change of mind, wrong sizes chosen, or errors in an approved design.
  • If we make a mistake, such as a misprint, the wrong item, or a defect in our work, contact us as soon as you can with photos. We will reprint the affected items or refund them. If a shop item arrives wrong or damaged, email us and we will make it right.
  • Deposits for orders already in production are not refundable unless the problem is our error.

SMS Terms

Program name: Crossroads Custom Co. order updates

What you will receive: order confirmations, proof and approval requests, ready-for-pickup notices, pickup scheduling, customer care replies, and an occasional review request after an order.

How to join: check the optional text updates box when you order or request a quote, or text us at (201) 948-4433. Consent is not a condition of purchase.

Message frequency varies. Message and data rates may apply. Reply STOP to opt out, HELP for help. Carriers are not liable for delayed or undelivered messages.

For help, reply HELP, email crossroadscustomco@gmail.com or call (201) 948-4433. See our Privacy Policy for how we handle your information.

Limits of liability

To the extent allowed by law, our total liability for any order is limited to the amount you paid for that order.

Governing law

These Terms are governed by the laws of the State of New Jersey.

Changes

We may update these Terms from time to time. The date at the top shows when they were last updated.

Contact us

Crossroads Custom Company LLC (Crossroads Custom Co.)
177 Spring Valley Road, Paramus, NJ 07652
Email: crossroadscustomco@gmail.com
Phone and text: (201) 948-4433